Building management is a discipline that comes under the umbrella of facility management. A building manager supervises the hard and soft services of a built structure. There are essentially two types of building manager positions: residential and commercial. Hard services usually relate to physical, structural services such as fire alarm systems, lifts and so on whereas soft services allude to cleaning, landscaping, security and suchlike human-sourced services.
In a residential environment, a building manager will typically supervise a team of porters or concierge, cleaners, electrical and mechanical contractors and depending of the size of the development, a team of administrative staff. If the development comprises several blocks, it is common that the Building manager will report to an estate manager although both titles have become interchangeable. To a lesser extent, the term “development manager” is also used. The biggest challenge in the role is to manage residents’ expectations and match these up to the budget constraints and prevalent legal requirements.
In the case of management of commercial buildings, the main difference is that the building will normally consists of commercial units and or offices. Tenants, in this case, may be the company and the building manager will probably have some involvement in the aspect of sales and will be responsible for ensuring the proper management of office space.